RETAIL PRODUCTS

 

Walking Buddy Pedometer

FREQUENTLY ASKED QUESTIONS

Do you have a question about your pedometer? Just email us and we will get back to you as soon as possible.

Before you complete the query form, please check through our frequently asked questions, we might have already answered your question:

FIRST THINGS FIRST – if you are having any sort of problem with your pedometer please RESET to the factory default settings as this will correct most errors.

I can hear something moving inside my pedometer – is this normal?

Yes, this is perfectly normal. What you are hearing is the suspended lever arm that moves every time it registers a step been taken. This arm also moves if you pick up or move the pedometer around.

After wearing your pedometer for a few days you probably won’t even notice the noise anymore.

I don’t think my pedometer is working properly, what should I do now?

In most cases the problem is that your pedometer is not recording your steps accurately, this can be remedied by adjusting the position of your pedometer.

It is essential that your pedometer remain upright, refer to our section on wearing your pedometer correctly.

Also make sure that you have entered the correct stride length, refer to our section on calculating your stride.

Please do the twenty step test, this quick test will ensure that your pedometer is optimally positioned on your body for the most accurate readings.

To improve its accuracy your pedometer has a built in filter function that screens out walks of under six steps read more about the 6 step filter.

If your pedometer screen is fading out it means that the battery needs to be replaced.

If you are still having problems – contact us.

Why does my pedometer only start counting after six steps?


To improve its accuracy your pedometer has a built in filter function that screens out walks of under six steps, read more about the 6 step filter.

I’m just not good with this technical stuff – can I speak to a real person?

Of course! Please contact us by telephone during office hours and we will gladly assist you.

How do I replace the battery?


This is very easy to do – please refer to our battery replacement section

I broke my pedometer! Can it be repaired?


We offer a back-up service for your pedometers – right here in South Africa so if you have broken you clip or the casing, you can send your pedometer in for repairs, please contact us to arrange this.

However if it has been dropped or it got wet then the electronics are probably damaged and these unfortunately cannot be repaired.

Please note there are no serviceable parts in your pedometer, please do not open the back except to change batteries